Terms of Use
Using duelzcasinouk.co.uk
These terms describe the role of duelzcasinouk.co.uk, a development information site about Duelz Casino. duelzcasinouk.co.uk does not open gambling accounts, take deposits, hold player money or settle withdrawals. The contact address [email protected] is a development placeholder, not a casino support channel.
The summaries on duelzcasinouk.co.uk explain selected operator conditions. They do not replace the agreement a player enters into with SuprPlay Limited or the detailed rules for a game or promotion. Before registering or using an offer, read the applicable conditions within Duelz.
Who is responsible for the casino service?
SuprPlay Limited is the contracting operator identified in Duelz's UK terms. Responsibility for player accounts, deposits and withdrawals rests with SuprPlay Limited. The operator's UK terms identify its Gambling Commission licence as 000-048695-R-327029-011. That licence belongs to SuprPlay Limited; duelzcasinouk.co.uk does not claim it as its own.
Eligibility and account access
The UK operator conditions restrict access to permanent UK residents and prohibit access from outside the United Kingdom, including while travelling. Under-18s cannot play. SuprPlay must establish a player's age before allowing deposits or gambling; unresolved age checks prevent either activity.
For a Duelz account:
- Register personally using accurate details, and tell SuprPlay when those details change.
- Keep the account for your own recreational use. Do not share login details or allow another person to play through it.
- Open only one account per site. SuprPlay also restricts accounts by household, shared internet address and device; users sharing these must notify the operator immediately.
- Contact casino support promptly if someone may have obtained access to your account.
SuprPlay may request evidence of identity, address, payment ownership, location or the source of gambling funds. Failure to answer these requests within a reasonable period can lead to account suspension while checks continue.
Payments and withdrawals
SuprPlay requires payment methods to belong solely to the player. Jointly owned methods and company payment instruments are prohibited, as is funding play with credit cards, including indirectly.
| Topic | Operator condition |
|---|---|
| Payment details | Consult the Duelz payment screens for available methods, minimum amounts, fees and processing times. |
| Withdrawal destination | Funds go back to their original funding source. If that is unavailable, SuprPlay uses a bank account in the player's name and may request ownership evidence. |
| Unstaked deposits | If the amount wagered is below the value of an unstaked deposit, SuprPlay may charge the greater of £5 or 5% of the requested withdrawal. Further bank or processing costs may apply. |
| Customer funds | SuprPlay separates player funds from its operating money, but its stated protection category is “Not Protected”. Full repayment is not guaranteed if the operator becomes insolvent. |
A pending or active bonus does not itself prevent withdrawal of the real-money deposit balance. SuprPlay's conditions still require cleared payments without reversals or chargebacks, completed verification requests, and no relevant investigation into a game defect requiring a temporary freeze or suspected illegal or prohibited activity that could justify withholding funds.
Offers and game rules
A promotion has its own eligibility rules and conditions. Check the qualifying deposit, any wagering requirement, permitted games, stake restrictions and expiry before taking part. A promotional summary on duelzcasinouk.co.uk does not alter those conditions or guarantee a reward.
Closing an account or raising a complaint
Ask Duelz support by email or live chat to close a gambling account. Under SuprPlay's closure terms, return of the deposit balance depends on completion of required checks and the absence of a terms breach. Tell support if the reason is gambling harm so that the request can be handled as a protection matter.
Complaints about the casino go to Duelz support. An unresolved complaint can be escalated as a written dispute by email. SuprPlay aims to finish its internal review within eight weeks. After a final response, or after eight weeks without resolution, whichever happens first, eligible UK disputes may be referred to eCOGRA without a customer fee. Its remit generally concerns gambling transactions; other matters may fall outside that remit.
Related information on duelzcasinouk.co.uk
Use the following pages to navigate the information provided by duelzcasinouk.co.uk:
- [Terms of use](/terms/)
- [Privacy](/privacy/)
- [Cookies](/cookies/)
- [Responsible gambling](/responsible-gambling/)
- [Contacts](/contacts/)