Responsible Gambling
Getting help with your gambling
Gambling involves possible losses and can become addictive. Avoid using money needed for everyday expenses, and stop if gambling is becoming difficult to manage.
duelzcasinouk.co.uk is a development information site about Duelz Casino. duelzcasinouk.co.uk cannot change casino limits, close a player account or process self-exclusion. Those actions belong to Duelz's operator, SuprPlay Limited. Use the casino's account tools or contact Duelz support through live chat or its support email shown within the casino.
The address [email protected] is a development placeholder for duelzcasinouk.co.uk, not a route for urgent help or casino account requests.
Limits available at Duelz
Duelz provides controls through the Responsible Gaming Tools area within My Account. Casino support can also assist with setting limits.
| Control | What it limits or shows |
|---|---|
| Deposit limit | The amount you can pay into the account during a selected day, week or month. |
| Loss limit | Net real-money losses over the chosen period: stakes less the winnings or returns from those stakes. |
| Stake limit | The combined amount wagered during the selected period, whether those bets win or lose. |
| Session limit | The time you can spend logged into the account. |
| Timer | How long the current login session has lasted. |
| Reality checks | Periodic reminders about session time and spending, with an adjustable reminder frequency. |
Duelz's financial limits follow calendar periods. Daily allowances reset at midnight UTC; weekly allowances reset on Monday at midnight UTC; monthly allowances reset when the new calendar month begins, also at midnight UTC.
A reduced deposit limit applies straight away. Raising an existing deposit limit requires a wait of at least 24 hours, followed by an active confirmation before the higher amount applies.
Duelz's general terms and safer gambling information differ on whether certain loss, stake and session limits can be removed. Ask casino support to clarify the applicable restriction before requesting a change; do not assume that removal is available.
Limits set at Duelz do not automatically apply to SuprPlay's other brands. Set controls separately on those accounts or ask support for assistance across brands.
Taking a break or closing an account
A time-out temporarily blocks access to the Duelz account. The selected break must finish before access can resume. Duelz's published materials give different maximum durations, so confirm the available period in the account tools or with support before selecting it.
Ordinary account closure is available through the account's Responsible Gaming Tools or casino support. Closing a Duelz account does not by itself close accounts at other SuprPlay brands. Tell support when gambling harm is the reason for leaving, so the request can be handled as a self-exclusion matter where appropriate.
Self-exclusion through SuprPlay
Self-exclusion is a longer restriction for someone who needs to stop gambling. Request it through Duelz's Responsible Gaming Tools or ask casino support, specifying the period required.
- The shortest exclusion period is six months. SuprPlay does not reopen the account during that period.
- Once processed, the exclusion extends to the online brands operating under SuprPlay Limited's UK Gambling Commission licence, rather than Duelz alone.
- Expiry does not automatically restore access. SuprPlay's terms provide for the account to remain closed for seven years unless the player actively requests reopening.
- A request to return after the exclusion ends is subject to a further 24-hour cooling-off period before reopening.
Do not attempt to bypass an exclusion with different registration details or another person's account.
GAMSTOP and independent support
GAMSTOP offers a broader exclusion route covering participating gambling services licensed in Great Britain. Duelz's information describes a minimum period of six months. Registration details must match those held on the casino account; SuprPlay warns that activation with its services may take several days. For an immediate account restriction, contact casino support directly.
The organisations and tools below are identified in Duelz's safer gambling information:
- [GAMSTOP](https://www.gamstop.co.uk/) — registration for exclusion across participating operators.
- [GamCare](https://www.gamcare.org.uk/) — support for people affected by gambling, including friends and relatives.
- [BigDeal](https://bigdeal.org.uk/) — information and support concerning young people and gambling.
- [Gamban](https://gamban.com/) and [BetBlocker](https://betblocker.org/) — device-level tools for restricting access to gambling services, separate from casino account settings.
Keeping under-18s away from gambling
Duelz requires players to be at least 18. Its age checks must be completed before a player can deposit, gamble or use bonuses. Unresolved verification keeps the account suspended.
On shared devices, log out after use and disable saved gambling passwords. Keep account credentials and payment details away from children. Parents and guardians can also use device filtering tools and supervise online activity.
Other information on duelzcasinouk.co.uk
- [Terms of use](/terms/)
- [Privacy](/privacy/)
- [Cookies](/cookies/)
- [Responsible gambling](/responsible-gambling/)
- [Contacts](/contacts/)